Frequently Asked Questions
Everything you need to know about shopping with ARCH Art Supplies.
What is the standard shipping timeframe for art supplies?
We process most orders within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days. You will receive a tracking number as soon as your parcel leaves our warehouse.
How do you ensure fragile items like canvases and paper arrive safely?
We use specialized reinforced packaging for delicate items. Large canvases are crated or double-boxed, and high-quality art papers are shipped flat in rigid mailers or in wide-diameter tubes to prevent curling and creasing.
What is your return policy for professional-grade materials?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please note that certain professional materials, such as individual open-stock markers or custom-cut papers, are final sale.
Do you offer bulk discounts for schools or professional studios?
Yes, we provide tiered pricing for high-volume orders. If you are purchasing for an educational institution or a professional studio, please contact our sales team directly to discuss bulk rates.
Are the pigments and chemicals in your products safe?
ARCH Art Supplies is committed to safety. All our products comply with ASTM D-4236 standards. We provide Material Safety Data Sheets (MSDS) upon request for any professional-grade solvents or pigments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For institutional orders, we also accept verified Purchase Orders.